Language Services for Mental Health and Addiction Facilities
When it comes to Mental Health and Addiction, clear communication is essential to providing the important support that your patients need. Working in a multicultural community can often present challenges, and the language your patients speak should not be a barrier to treatment. iTi’s Interpreting and Translation Services are essential for ensuring proper communication between your patients and staff. We pride ourselves on our ability to respond to urgent situations, provide the gold standard of customer service, and facilitate a user-friendly experience.
Interpreting Services Role in Mental Health and Addiction Treatment
The mental health and addiction crisis in America has never been more prevalent. With 25 million Limited English Proficient (LEP) individuals over the age of 5, as well as 11 million deaf/hard of hearing people in the U.S your facility should always be prepared to treat these communities.
With a 98% fill rate (and a goal of 100%) for interpreting requests, iTi’s interpreting department is committed to responding to every client request with the utmost agility and speed. Our interpreters are trained to read physical cues, which helps them convey sensitive information accurately between all parties involved. We can provide flexible plans that include both In-Person and On-Demand Virtual appointments
We offer In-Person, Over-the-Phone and Video Remote Interpreting Services. On-demand and pre-scheduled appointments are available!
The iTi Difference
Minority-Owned Business Enterprise
We are a member of the National Minority Supplier Development Council (NMSDC) as a minority-owned business enterprise (MBE), providing language services since 1986. Our professional interpreters understand the importance of cultural sensitivity, confidentiality, and impartiality.
Ease of Doing Business
As our client, you will have a dedicated account manager to be your point of contact to help facilitate a user-friendly experience when utilizing our services. They will meet with your staff to implement any tools or training needed and are always open to feedback that will help develop a fruitful business partnership.
Response to Urgent Situations
We understand the importance of being responsive in urgent situations that so often occur in Mental Health and Addiction facilities. With On-Demand VRI and OPI you are always seconds away from an interpreter and our network of 10,000+ linguists allows us fill in-person requests on the tightest of schedules.
Gold Standard of Customer Support
We are the gold standard of customer service in the language service industry. Our promise to you is that we are reachable, responsive, and will follow-through on any request to the absolute best of our ability. Our customer support phone line is answered directly by our internal team of specialists who will assist you with any connectivity or hardware issues.
Promoting Health Equity For Multilingual Communities
As a minority owned business, we believe in promoting health equity for multilingual communities and battling healthcare disparities for the under-served communities who need it most. Our linguists are highly trained for medical settings, passionate about the work they do, and committed to humanizing healthcare. Experts find that LEP individuals experience disparities in access to care and longer duration of untreated mental disorders. We bridge the gap to getting these individuals the best care possible.
Certifications and Government Contract Info
Certification and Accreditation:
ISO 9001: 2015 Certified
2021 NPS Score of Satisfaction “77 for 2021”
Government Contract Numbers and Authorizations:
GSA Contract: GS-10F-0372R
MA State Contract: PRF75
CT State Contract: 21PSX0065
RI State Contract: OET21000464
NJ State Contract: G4016
Document Translation for Mental Health and Addiction Center Patient Follow-Up
Patient care extends far outside the walls of your facility. Written communication such as prescriptions and follow-up instructions must be understood. iTi provides full scale language solutions and translation services to support mental health & addiction facilities with all multicultural communication. Protect your organization and increase your level of service to diverse communities by providing all legal and healthcare documents in multiple languages. No matter what type of document or communication, iTi’s translation services will ensure your message is clearly understood, whatever the language or culture.
Mental Health and Addiction Facilities handle highly sensitive information. Our team is trained extensively on the importance of confidentiality and our secure server room ensures that your documents are safe. You can feel satisfied knowing that your information is safe with team iTi.
We lead with integrity, adapt to challenges, and follow through with custom solutions. We have the capabilities of a large company with the flexibility of a small one and high standards of service excellence to provide the best language services around.