What Is Over The Phone Interpreting?
Over the phone interpreting, otherwise known as telephonic interpreting or OPI for short, is essentially a three-way conference call with the interpreter, you, and the party you’re calling or the party who is calling you.
iTi’s over the phone interpreting service is a quick, confidential, and convenient way to conquer language barriers no matter where you or your parties are located.
When Would I Use Over The Phone Interpreting Services?
Over the phone interpreter services are ideal for high-volume contact centers that require on-demand language services in any number of languages. In those times of need, you can count on our interpreters to support you in a prompt and professional manner.
No matter the size of your organization or the volume of multilingual phone calls you handle, iTi’s over the phone interpreter services are there to support you. Our clients utilize the services of over the phone interpreters for a variety of settings.
- Contact centers
- Healthcare organizations
- Insurance organizations
- Financial institutions
- Legal and law enforcement
- Immigration interviews
- Expert interviews
- Conference calls
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Industries we serve
Over the phone interpreting services are used by a plethora of industries. The accessibility and convenience of having more than 250 languages readily available in less than 15 seconds is hard to beat! Below is a short list of industries that utilize our over the phone interpreting services.
- Government agencies
- Law firms
- Court systems
- Doctors offices
- Call centers
- Manufacturing firms
- School systems
- Social services
What Are The Benefits Of Over The Phone Interpreting Services?
The main benefit of an over the phone interpreting account is, by far, the convenience.
Ever felt frustrated by your current audio conferencing systems’ ability to connect a multilingual group?
How about an organization such as a healthcare facility or insurance company that has a call center fielding thousands of calls in multiple languages each day?
Our over the phone interpreting services solve the problems of multilingual communication by providing a reliable technology platform that grants access to interpreters in more than 200 languages.
How Do I Set Up An Over The Phone Interpreting Account?
Setting up an over the phone interpreting account is simple. Give us a call or send us an email. A dedicated Account Manager will consult with you on your organization’s needs and gather information to set up your account. Once set up, you are assigned an 800 number with an access code giving you access to over the phone interpreters in more than 250 languages—seven days a week, twenty-four hours a day. Custom plans are available.