Eliminate Language Barriers with Call Center Translation Services
✔️ 250+ languages
✔️ 24/7/365 availability
✔️ Best-in-class customer experience
✔️ Lightning-fast response time
✔️ Cost-saving partnerships available
If your business has an incoming call center for sales or customer support, your callers will likely hear a message giving them the option to select a number to reach a Spanish-speaking representative. But what about the many other languages your customers may speak?
Often, you won’t know what language the customer speaks until the call is connected and, even then, you may not recognize the language needed. In these situations, on-demand phone interpreting is invaluable. iTi’s live operators have experience in identifying languages that sound similar and can connect you with the right interpreter for each call.
Language access couldn’t be easier with our no hassle, no obligation Language Services Agreement (LSA). An LSA with iTi saves you time and money, and eliminates the need for requesting a quote before scheduling future interpreting sessions or translation projects.
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Who Uses Call Center Translation Services?
Frequently Asked Questions
Call center translation rates are structured per minute. Rare languages may have higher rates than more commonly requested ones.
iTi’s live operators have experience in identifying languages that sound similar but are different, and can help choose the right interpreter for each call.
For calls that require specialized knowledge, such as medical, legal, engineering, etc., let the representative who answers your conference call know, and they will connect you with an interpreter who has special training in that industry. If you become comfortable with a particular interpreter, you can request them for future prescheduled calls.
Fill out a form or give us a call today, and one of our account managers will contact you. We’ll determine whether a one-time contract or a language service agreement will be the best fit for your request.
We're More than Just Call Center Translation Services
In-Person Interpreting
The gold standard of interpreting services, in-person interpreting builds rapport and allows interpreters to read non-verbal cues.
Video Remote Interpreting
The next best thing to being there! Fast, easy, and reliable with connections typically under 30 seconds, VRI can be accessed using any smart device.
Document Translation
With over 10,000 contract linguists working in more than 250 languages, we ensure your translated materials will be linguistically accurate and culturally appropriate.
Website Localization
Expand your reach! Our culturally fluent localization experts will ensure your website resonates with a global audience.
Transcription Services
Get your audio or video files transcribed and translated accurately and efficiently with iTi's transcription service.
ASL Interpreting
RID-certified ASL interpreters are available in-person and through our video remote platform for 24/7/365 accessibility.
Certified Language Services Provider
