If you haven’t already, be sure to check out Part 1 of our series, where we explored ten benefits of partnering with a language service provider (LSP). In this second installment, we’ll look at reasons 11 through 16, focusing on why choosing a partner over a vendor can significantly enhance your organization’s communication strategies.  Then, we’ll talk about what partnering with iTi would look like, using the example of a large  healthcare network.

Six More Reasons to Partner with an LSP

11. Cultural Competence

• Partner: A partner understands your audience and provides culturally relevant translations, enhancing effective communication.
• Vendor: Vendors may lack the cultural insight necessary to tailor translations appropriately, risking miscommunication or cultural insensitivity.

12. Proactive Problem Solving

• Partner: A dedicated partner anticipates challenges and offers solutions proactively, thanks to their understanding of your organization.
• Vendor: Vendors may react to problems as they arise, which can lead to delays and increased stress for your team.

13. Long-term Relationship Building

• Partner: A partnership fosters a long-term relationship, leading to better collaboration and trust over time.
• Vendor: Working with multiple vendors can result in transactional relationships that lack the depth needed for effective collaboration.

14. Data Security and Confidentiality

• Partner: A single partner can implement consistent security protocols to protect sensitive information.
• Vendor: Sharing data across multiple vendors increases the risk of data breaches and inconsistencies in security practices.

15. Training and Support

• Partner: A committed partner provides ongoing training and support, ensuring your team is well-equipped to utilize professional language services effectively.
• Vendor: Vendors may not offer the same level of training, leaving your team to navigate language services without adequate support.

16. Performance Metrics and Feedback

• Partner: A partner establishes clear performance metrics and provides regular feedback, helping you continuously improve your language strategies.
• Vendor: With multiple vendors, tracking performance can become fragmented, making it difficult to gather comprehensive insights for improvement.

What a Partnership with iTi Looks Like

iTi has had notable success in providing language services for healthcare, so we’ve used the example of a healthcare network that services a diverse patient community. By partnering with Interpreters and Translators, Inc. (iTi), this organization benefits from a comprehensive suite of services tailored to its unique needs.

As our partner, here is what your organization would experience:

1. Translation Services: iTi provides accurate translations of medical documents, ensuring that your patients receive clear and culturally sensitive information about their health. This includes translating patient consent forms, discharge instructions, and educational materials into multiple languages, making sure that your LEP patients fully understand their treatment plans and rights.
2. Interpretation Services: With on-site and remote interpretation options, iTi facilitates effective communication between healthcare providers and patients, regardless of language barriers. For instance, iTi offers real-time interpretation during patient consultations, emergency room visits, and daily rounds, whether in-person or our Video Remote Interpreting (VRI) platform.
3. Partner Staff Training: iTi offers training sessions for your staff, equipping them with the skills to work with professional interpreters effectively. Additionally, we’ll work to keep your team up to date with any changes to language access laws and regulations.
4. Language Proficiency Assessments and Medical Interpreter Training to leverage your bilingual staff’s language skills in order to enhance patient experience and improve communication efficiency throughout your patient community.
5. Data Security Protocols: iTi implements robust security measures to protect your patient information, ensuring compliance with healthcare regulations. For example, iTi uses encrypted communication channels for sharing sensitive documents and adheres to HIPAA guidelines, safeguarding patient confidentiality throughout the translation and interpretation processes.
6. Performance Reporting: Regular reports are generated to track the effectiveness of language services, providing insights that help your healthcare network refine its communication strategies. These reports might include metrics on patient satisfaction with language services and response times for interpretation requests, allowing the network to make informed decisions.
7. Ongoing Support: iTi maintains an open line of communication, offering continuous support and training to ensure the healthcare network’s team is always prepared to utilize language services effectively. This includes regular check-ins and updates on new services or tools, as well as access to a dedicated support team that can address any immediate concerns.

By customizing these services, iTi would not only enhance the healthcare network’s communication but also build a lasting partnership that fosters trust and collaboration.

Get Started with iTi Today!

Are you ready to elevate your organization’s communication strategies? Partnering with iTi means choosing a dedicated ally in navigating the complexities of language services. Contact us today to learn more about how we can tailor our services to meet your specific needs and help you achieve your goals!

Interpreters and Translators, Inc. is a full-service language solutions company based in Glastonbury, Connecticut. iTi is an NMSDC-certified minority owned business.