Backup Incoming: OPI and VRI to the Rescue

In the fast-paced world of language services, flexibility is a necessity. While in-person interpreting remains a gold standard for many assignments, the reality is that schedules shift, emergencies arise, and cancellations happen. That’s where Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI) step in, as essential backup solutions that ensure continuity, reliability, and client satisfaction.

The Unpredictability of In-Person Assignments

Even the most meticulously planned in-person interpreting assignments can be disrupted by:

• Last-minute cancellations
• Interpreter illness or travel delays
• Client rescheduling
• Weather-related disruptions
• Facility access issues

When these situations occur, having no alternative can mean lost revenue, frustrated clientele , and missed opportunities. But with OPI and VRI in place, you can still fulfill that need for language access.

Why OPI and VRI Are Game-Changers

1. Instant Availability
OPI and VRI services provide immediate access to qualified interpreters across a wide range of languages. This rapid response is invaluable when time-sensitive communication is at stake.

2. Cost-Effective Continuity
Rather than rescheduling or cancelling an appointment, switching to remote interpreting saves time and money for both the provider and the person who requires service. It also demonstrates a commitment to service excellence.

3. Expanded Reach
Remote interpreting breaks down geographic barriers. Whether the client is in a rural clinic or a bustling urban courtroom, OPI and VRI ensure language access is never out of reach.

4. Professionalism Under Pressure
Offering remote backup options shows clients that you’re prepared, proactive, and professional. It builds trust and positions your organization as a dependable partner in any situation.

Real-World Scenarios Where Backup Matters

• A hospital interpreter is stuck in traffic, but the patient needs immediate care, VRI bridges the gap.
• A legal deposition is rescheduled last-minute, OPI ensures the interpreter is still available just a call away.
• A school meeting is moved online, VRI keeps the conversation inclusive and accessible.

Expecting the Unexpected

In today’s dynamic business environment, language service must be agile. By integrating OPI and VRI as standard backup options, you’re not just preparing for the unexpected, you’re setting a new standard for reliability and responsiveness.

Don’t wait for a cancellation to realize the value of remote interpreting. Make OPI and VRI part of your language access plan today!

Interpreters and Translators, Inc. is a full service language solutions company based in Glastonbury, Connecticut. iTi is an NMSDC-certified minority owned business.