A Cycle of Continuous Improvement
Interpreters and Translators, Inc. is in business to provide the highest quality language services possible along with exceptional client service. We strive to deliver all services on time, every time, and look to achieve a net promoter score of 70 at a minimum.
We proudly hold a number of quality certifications including ISO 9001:2015 and ASTM F-3130. ISO is an international standard that monitors quality management and continuous improvement. ASTM is a quality certification specific to the language services industry which evaluates the entirety of a business from financial to operational health
Our onboarding process through rigorous linguistic validation is strict and thorough.
- All interpreters and translators sign confidentiality agreements and undergo comprehensive background checks so you can feel secure working with them through any type of discussion or meeting
- Interpreters and translators are monitored for quality, professionalism, timeliness, and more to ensure our clients receive the highest level of service.
About Our Quality Certifications
ISO 9001:2015 Certification
iTi received their ISO 9001:2015 Certification in 2016 and has successfully completed every audit since then with minimal to zero noncompliance’s. ISO 9001:2015 is a Quality Management System applicable to provide language solutions, interpretation and translation services, in all languages.
ISO 9001:2015 is an international standard which establishes a quality management system to ensure consistency and accuracy in operational processes. The quality management principles are based on customer focus, leadership, involvement of people, process approach, system approach to management, continuous improvement, fact-based decision making, and mutually beneficial supplier relationships.
ASTM- F3130 Certification
Interpreters and Translators, Inc. was among the first language services companies to be certified by ASTM International, the world's leading standards-developing organization.
ASTM certification is a significant indicator of quality and safety that is recognized and respected worldwide. To achieve this certification, iTi passed a rigorous process of testing, auditing and evaluation by independent third-party experts.
Supplier Diversity Certification
iTi proudly stands as a testament to the strength of diversity in business. Our certification as a Minority-Owned Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) isn't just a title—it's a reflection of our commitment to uplift communities and ensure equal opportunities in the business realm.
We're firm believers in promoting inclusivity and varied perspectives, both of which power our innovative approach to delivering unmatched language services.
In addition, we are also certified as a Diverse Supplier directly in the following states:
- State of Connecticut Diverse Supplier
- State of Massachusetts Diverse Supplier
- Rhode Island Diverse Supplier
- State of Pennsylvania Diverse Supplier
- State of Wisconsin Diverse Supplier
Ready to Experience the iTi Difference?
Contact us today to discuss your language service needs and discover how our tailored solutions can help you achieve your goals. Whether you choose our flexible A la Carte option or the streamlined Language Services Agreement, you can trust iTi to deliver exceptional quality and consistency every time. Don't let language barriers hold you back—partner with iTi and make it happen!
Take the first step towards seamless communication by reaching out to our team of experts. With our advanced tools, expert training, and commitment to excellence, iTi is your go-to partner for all your interpretation and translation needs. Contact us now and let us help you break down language barriers and connect with your audience like never before.