Secure and Confidential Data Handling

iTi continues to be a leader within the language services industry, and we keep our finger on the pulse of emerging risks and trends. iTi was the fifth language service company (LSC) in the country to become certified by the ASTM F3130’s Standard Practice for Language Service. ASTM certification includes an extensive audit of legal adherence and security compliance, and outlines policies, processes, and procedures that are expected of an LSC.

iTi’s policy to embed risk management into the culture and operations of the company includes:

  • Integrating Enterprise Risk Management into strategic planning, performance management, and resource allocation decisions.
  • iTi utilizes cybersecurity firms to provide security monitoring to detect and respond to any potential cyber threats.
  • We closely monitors interpreter staffing levels and call center health, utilizing software to monitor trends in language and volume to ensure that our customers are quickly connected to interpreters in the languages they need.
A picture of a young IT professional in glasses accessing information on a tablet in front of a bank of servers.

Informational Security, Resilience, and Recovery

A picture of two IT professionals working on a server tower

 

Ensuring the security, integrity, and confidentiality of sensitive information is paramount at iTi. As an organization committed to the highest standards of service, we have put comprehensive measures in place to maintain the confidentiality, integrity, and availability of all data entrusted to us.

  • Our security infrastructure comprises a mix of management, operational, and technical safeguards.
  • All sensitive keys, passwords, and protected values are securely stored, preventing any unauthorized access or exposure.
  • Access to the production server, particularly patient decrypted information, is strictly controlled.
  • Client and business-sensitive data is held on non-public, encrypted databases.
  • Data transfers are subject to a robust, secure set of network defenses.
  • ITi's server rooms have strict physical security measures and environmental controls.
  • We conduct regular backups to both local and offsite storage, and our offsite provider can facilitate rapid restoration of our server information.