Uninterrupted, Crystal-Clear Interpreting Calls
Every call made through iTi's OPI service is backed by our commitment to excellence. Our interpreters undergo rigorous training and are regularly evaluated to ensure top-tier service delivery.
Additionally, understanding the sensitive nature of many calls, we maintain stringent data protection and confidentiality protocols. Rest assured that, with iTi's OPI, not only is your message accurately interpreted, but it's also securely handled.
Benefits of Over-the-Phone Interpreting
Incoming Calls: Your staff can be prepared to provide customer service in any language and connect with an interpreter on-demand, mid-call.
Intake and Registration: For welcome desks and healthcare, patients or walk-in customers can be connected via a three-way call using their personal mobile phone.
After-Hours Communications in less common languages: While only our most requested languages are available via Video Remote Interpreting outside of office hours, OPI is available 24/7/365 in over 250 languages.
Follow-up Calls and Consultations: For outgoing calls, when the language is known, you can first connect with an interpreter, then add the person in need of service to the call. Or, an interpreter can connect to a call in progress if the need for interpreting is discovered mid-call.
No Need to Worry About Downtime with iTi
- Multiple call center locations
- Technology to protect data and keep your services online
- Ability to switch phone systems and carriers quickly
- Monitoring and redirection of calls to prevent delays
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Over-the-Phone Interpreting (OPI) Frequently Asked Questions
Over-the-phone interpreting rates are structured per minute. Rare languages may have higher rates than more commonly requested ones. Contact us for a quote.
Connect Instantly Worldwide with our Over-the-Phone Interpreting Services
OPI Available On-Demand and Prescheduled
- 250+ languages
- 24/7/365 availability
- Best-in-class customer experience
- Lightning-fast response time
- One-time session or cost-saving partnerships available
No matter the size of your organization or the volume of multilingual calls you handle, iTi’s over-the-phone interpreter services are here to support you. Our OPI service is quick, confidential, and a convenient way to conquer language barriers no matter where you or your parties are located.
Language access couldn’t be easier with our no hassle, no obligation Language Services Agreement (LSA). An LSA with iTi saves you time and money, and eliminates the need for requesting a quote before scheduling future interpreting sessions or translation projects.