Top-tier Services To Keep You Compliant

Interpreting

Section 1557 of the Affordable Care Act (ACA) requires the use of qualified interpreters for healthcare situations. Whether you need in-person interpreting or connect wth us via video or over the phone, we use only Qualified or Board-Certified medical interpreters for your assignments.

The Americans with Disabilities Act (ADA) mandates accommodations for your deaf and hard-of-hearing patients. Our RID-Certified ASL interpreters are available for pre-scheduled visits, or can be accessed on-demand 24/7/365 via our Video Remote Interpreting (VRI) platform.

Translation

At, iTi, you’ll work with teams of the right linguists, who have expertise in medical and pharmaceutical terminology. They’re versed in both English and your target language to ensure absolute accuracy in your translated documents.

Medical Interpreter Training

To comply with new recommendations from the Joint Commission, in order for your bilingual medical personnel to work with Limited English Proficient (LEP) patients, they must pass a reconized Language Proficiency Assessment (LPA). Not only can iTi administer the LPA, but we can also offer the required training for your bilingual staff to become Qualified Medical Interpreters.

A picture of a nurse talking to a patient in a healthcare setting.

Qualified Medical Interpreters

A picture of a doctor and patient looking at a qualified medical interpreter on a tablet because they're using video remote interpreting

We are committed to maintaining a true partnership with our healthcare clients. We only assign Qualified Medical Interpreters who have completed a nationally recognized course in accordance with the lastest requirements of Section 1557 of the Affordable Care Act (ACA). Our American Sign Language interpreters are RID-certified. All of our linguists adhere to a strict code of ethics and are up to date with HIPAA guidelines, and our security protocols guarantee that our clients’ data remains absolutely secure and confidential.

  • In-Person Interpreting
  • Over the Phone Interpreting
  • Video Remote Interpreting
  • Telehealth and Telemedicine

Whether you are meeting with a patient face to face, need to schedule a follow-up over the phone, or receive a non-English speaking patient in the ER, iTi’s language solutions ensure you are prepared to address any situation that arises. Our qualified medical interpreters are experienced with medical terminology and trained on the complexities and sensitivities involved with working in a medical environment.

What our Healthcare Clients Have to Say

Terry Tomkiel, Connecticut Gastroenterology Associates

We use Interpreters and Translators, Inc. for Over-The-Phone Interpreting and it is always a smooth, efficient process. Everyone on our staff always raves about how much they love using iTi. Interpreters are always available when we need them, and the service is simple and easy to access. iTi's customer service is absolutely great. Any time we call, we always get a real person.

Ariel Pino, Guest Services Manager, Hartford Hospital

We weren’t looking just for a vendor, but a strategic partner that could take us to the next level and grow with us. A lot of the other larger companies said they could do it, but we felt they were just telling us what we wanted to hear. iTi took a different approach. They spoke a lot about how they can build with us. It was ‘How can we grow together and learn from each other?' They convinced us they would be the next level of support we were looking for. iTi sold us on how we can grow together.

 

Patricia Flint, Language Services Coordinator, Connecticut Valley Hospital

We here at Connecticut Valley Hospital have been partnering with ITI for several years and have had a good professional rapport with the company and all their employees.

ITI has been able to meet our needs to provide professional interpreters and translators. The quality of work has always been exemplary, and the employees are always above board in their ethics and professionalism.

It is our pleasure to recommend this agency and trust that your experiences working with them will be as satisfying as ours have been.

Medical Document Translation Services

Patient care extends far outside the walls of medical buildings. Written communication such as prescriptions and follow-up instructions must be understood. iTi provides full scale language solutions and healthcare translation services to support healthcare organizations with all multicultural communication. Protect your organization and increase your level of service to diverse communities by providing all legal and healthcare documents in multiple languages. No matter what type of document or communication, iTi’s medical document translation services will ensure your message is clearly understood, whatever the language or culture:

  • Pre and post-op instructions
  • Waiver forms
  • Contracts
  • Follow up
  • Medical records
  • Medical exams
  • Intake and discharge summaries
  • Email communications and post-care letters
A picture of a female translator working on medical document translation on her laptop.

Custom Monthly Reporting

A picture of a person's hands clicking through a tablet with tables and analytics

Our custom monthly reports support healthcare systems in providing the best service and care to their unique population. When you work with iTi, you’ll no longer need to sort through pages and pages of scattered invoices. We deliver one monthly package that includes a detailed report on all the services used that month, along with the corresponding invoices. Our healthcare clients rave about the utility of these reports as they provide detailed data on their local demographics served.

Frequently Asked Questions about Healthcare Language Services

Partner with iTi for a single solution, or to create a full language access program. From written translations to in-person interpretations, voice-over to multilingual content creation, we provide a holistic suite of services tailored to meet all your language needs:

  • In-person interpreting
  • Over-the-phone interpreting (OPI)
  • Video remote interpreting (VRI)
  • Document Translation
  • Localization Services for Websites and Media
  • CART and C-Print Services
  • Multi-lingual desktop publishing
  • Subtitles and Voiceovers

Elevate Your Patient Experience with Language Services from iTi

  • 250+ languages
  • Best-in-class customer experience
  • Lightning-fast response time
  • One-time session or cost-saving partnerships available

We support hospitals and clinics in creating an atmosphere of diversity, equity, and inclusion.

Achieve language access excellence with:

✔️Better Patient Outcomes

✔️Improved Hospital Ratings

✔️ADA, ACA, HIPAA Compliance

✔️Qualified Medical Interpreters

✔️Bilingual Staff Assessment and Training

Language access couldn’t be easier with our no hassle, no obligation Language Services Agreement (LSA).  An LSA with iTi saves you time and money, and eliminates the need for requesting a quote before scheduling future interpreting sessions or translation projects.