Language Services for Mental Health and Addiction Facilities
When it comes to Mental Health and Addiction, clear communication is essential to providing the important support that your clients need. Working in a multicultural community can often present challenges, and the language your patients speak should not be a barrier to treatment. iTi’s Interpreting and Translation Services are essential for ensuring proper communication between your patients and staff. We pride ourselves on our ability to respond to urgent situations, provide the gold standard of customer service, and facilitate a user-friendly experience.
The Role of Interpreting Services in Mental Health and Addiction Treatment
The mental health and addiction crisis in America has never been more prevalent. With 25 million Limited English Proficient (LEP) individuals over the age of 5, as well as 11 million deaf/hard of hearing people in the U.S your facility should always be prepared to treat these communities.
With a 98% fill rate (and a goal of 100%) for interpreting requests, iTi’s interpreting department is committed to responding to every client request with the utmost agility and speed. Our interpreters are trained to read physical cues, which helps them convey sensitive information accurately between all parties involved. We can provide flexible plans that include both In-Person and On-Demand Virtual appointments
On-demand and prescheduled available:
- In-person interpreting
- Over-the-Phone Interpreting (OPI)
- Video Remote Interpreting (VRI)
- American Sign Language (ASL)
Document Translation for Mental Health and Addiction Centers
Patient care extends far outside the walls of your facility. Written communication such as prescriptions and follow-up instructions must be understood. iTi provides full scale language solutions and translation services to support mental health and addiction facilities with all multicultural communication. Protect your organization and increase your level of service to diverse communities by providing all legal and healthcare documents in multiple languages. No matter what type of document or communication, iTi’s translation services will ensure your message is clearly understood, whatever the language or culture.
Mental Health and Addiction Language Services FAQ
Certification and Accreditation:
ISO 9001: 2015 Certified
HIPAA compliant
2021 NPS Score of Satisfaction “77 for 2021”
Government Contract Numbers and Authorizations:
GSA Contract: GS-10F-0372R
MA State Contract: PRF75
CT State Contract: 21PSX0065
RI State Contract: OET21000464
NJ State Contract: G4016