Interpreters and Translators, Inc. (iTi) - A Journey of Growth and Excellence

Founded in 1986 by Elby Pagano, iTi started as a one-woman operation and grew into a multi-million dollar company. Elby’s journey began in Puerto Rico, where she learned English and Spanish. After moving to Connecticut in 1971, she studied Sociology and worked as a clerk for the U.S. Bankruptcy Court. Elby realized there was a widespread need for language services, after managing the Connecticut Judicial Department's Interpreter Services Division.

• Early Beginnings:
  • Elby moved to Connecticut in 1971 and studied at Hartford Community College and the University of Hartford.
  • She began her career as a clerk and later became a freelance interpreter, eventually managing over 50 interpreters as Chief Court Interpreter.
• Founding iTi:
  • In 1986, Elby founded iTi from her home, initially serving the legal sector.
  • Her son Francesco joined the business early on, helping with various tasks.
• Growth and Expansion:
  • The business outgrew its home office, moving to a new location in 1991 and later to a three-story building in Manchester, Connecticut.
  • iTi expanded its client base to include education, social services, and medical sectors.
• Technological Advancements:
  • Francesco’s experience in the wireless technology industry helped modernize iTi’s operations.
  • The company launched its first website in 1996 and embraced email for document delivery.
• Professional Development:
  • Elby attended numerous training programs to enhance her skills and knowledge.
  • iTi’s commitment to quality and grassroots efforts helped build a strong reputation.
• Continued Success:
  • In 2006, Francesco returned to iTi as an Interpreter Coordinator and later a Translation Project Manager, bringing valuable customer service, sales, and marketing experience.
  • Separate departments for scheduling interpreters and managing translation projects were established to improve efficiency.
  • In 2010, Francesco Pagano succeeded his mother as the head of the business
  • The Translations Department tripled its revenue, contributing significantly to iTi’s growth.
  • In 2023, iTi expanded into it's new headquarters at 628 Hebron Ave in Glastonbury, and now has two offices in Connecticut.

Today, iTi continues to thrive, driven by a dedication to excellence and a passion for language services Our clients range from local small businesses to Fortune 500 companies.  An NMSDC-certified minority owned business, iTi has all the capabilities of a large corporation, while maintaining the personal touch and agility of a family-owned business.