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The Impact of Interpreting Services on Patient Outcomes in Healthcare

This academic style white paper explores how interpreter services improve patient satisfaction among LEP populations in healthcare. It is generally agreed that “patient-centered interviewing” is associated with greater patient satisfaction and better medical outcomes than traditional encounters. Studies, which we go in depth on in the paper, indicate that LEP patients are at a double disadvantage in encounters with English-speaking physicians. These patients make fewer comments, and the ones they do make are more likely to be ignored.

If you’re looking for ways to improve the communication between LEP populations and your healthcare staff, then this white paper is for you. You will learn:

  • How and why interpreters are an integral part of care
  • Evidence of a gap in quality of care
  • How to close the gap and greatly reduce health disparities
  • The “Awareness – Acknowledgement – Collaboration” model to share with your organization as a tool for positive change